Common Issues with Uploading a Contact File

There are a few common issues you may run into when uploading your Contact file. The following article will help you troubleshoot the specific issue you may be facing and give you guidance on how to solve it.

1. Make sure that the file you are attempting to upload is a .csv file.

For more information and a sample document, check out this link.

2. If your file is a .csv file and you are getting an invalid file error. Follow the directions in this short tutorial to complete the upload.

3. If your contacts aren't showing in the upload please ensure that you have First Name and Email at a minimum as those are required fields for the upload. (Note: If your first contact in the file is missing the email field it may affect the entire file).